Your privacy matters to us.

Overview

This Privacy Policy explains how Luminivor may process personal information when you interact with our website, digital products, purchases and customer support.

Personal information generally means information that identifies, relates to or can reasonably be associated with an identifiable individual.

The information processed may vary depending on how you interact with our services.

Information we may collect

We may receive personal information when you voluntarily provide it, make a purchase, contact support or otherwise interact with our services.

Depending on the interaction, this may include:

• Name
• Email address
• Phone number when voluntarily provided
• Order or transaction references
• Information about products purchased
• Messages sent to customer support
• Technical information related to website use

How we may use information

Information may be used when reasonably necessary to operate Luminivor, provide our digital products and support customers.

Possible purposes include:

• Processing purchases
• Providing access to digital products
• Responding to customer support inquiries
• Resolving product access problems
• Verifying transactions when necessary
• Preventing fraud, misuse or abuse
• Improving website functionality
• Complying with applicable legal obligations

Payment information

Purchases may be processed through independent payment processors or financial service providers.

These providers may collect and process payment information according to their own privacy policies, terms and security practices.

When payment information is entered directly through an external payment provider, Luminivor may not receive or store the complete payment card information used for that transaction.

Service providers and third parties

We may rely on third-party providers to support certain parts of our website and business operations.

These may include services related to:

• Website hosting
• Payment processing
• Email communication
• Digital product delivery
• Website security
• Technical infrastructure

Information may be shared with these providers where reasonably necessary for them to perform their services.

Third-party providers may maintain their own privacy policies and terms.

Cookies and similar technologies

Our website or services used to operate it may use cookies or similar technologies for technical, functionality, security or performance purposes.

Cookies are small pieces of information that may be stored by your browser when visiting a website.

Depending on your browser, you may be able to block, remove or control certain cookies through browser settings.

Data retention

Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected.

Retention may also be necessary for purposes such as:

• Customer support
• Purchase records
• Fraud prevention
• Dispute resolution
• Accounting or legal obligations

When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled according to applicable requirements.

Data security

We aim to use reasonable technical and organizational measures to help protect personal information against unauthorized access, alteration, misuse or disclosure.

However, no internet transmission, electronic system or storage method can guarantee absolute security.

Your privacy rights

Depending on applicable law and your location, you may have certain rights regarding your personal information.

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion where permitted by law
• Request information about data processing

Additional rights may apply under applicable privacy legislation, including Brazilian data protection law where relevant.

Children's privacy

Our services are not intended to knowingly collect personal information from children in circumstances where parental or guardian authorization is required by applicable law.

If you believe personal information relating to a child has been provided inappropriately, please contact us so the matter can be reviewed.

Changes to this Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our services, technology, business practices or legal requirements.

When updates are made, the Last Updated date displayed at the top of this page may also be revised.

We encourage visitors to review this policy periodically.